Consider this: a customer repeatedly tries to contact a business representative, only to find that they are unavailable. This customer, a UK resident, has been trying to reach an agent in Los Angeles. Owing to the difference in time zones, the representative is unable to attend to the customer. Although the brand has maintained a […]
Undeniably, the current business scenario would come to a complete standstill if it wasn’t for the telephones. Phone lines have widespread uses that include connecting your employees, knitting your target audience with your brand, and vice versa. This being the situation, your business would take a back seat if you were to overlook phone lines. […]
The retail industry was one of the worst-hit during the COVID-19 pandemic. With stringent social distancing and lockdown regulations, brick-and-mortar stores were struggling to equip themselves for such a huge transition––going contactless. Several retailers have been focusing on maintaining an online presence. However, solely depending on one medium of communication is a challenge. Retailers need […]
Festivals play an important role in bringing together customers and building strong relationships. Seasonal marketing, an umbrella term used to describe this endeavour, attracts consumers and boosts business sales. One can easily say, holidays and celebrations are always great motivators to spend more. And most businesses will leave no stone unturned to grab attention. According […]
Video conferencing has become the norm during the COVID-19 pandemic. However, many of us have suffered through poor quality video calls, people arriving late due to glitches in accessing the meeting, etc. These headaches are all too familiar in the business world and are particularly difficult when you are in a video conference with people […]
The COVID-19 pandemic led many businesses to transition to the cloud. Though some companies preferred a hybrid working model, maintaining an exclusively remote ecosystem has become mandatory since the pandemic. Cloud communications solution is the first source of support any business can turn to when considering remote work. This communication system comes with a myriad […]
Currently, we are witnessing one of the greatest logistical challenges of our time—the distribution of the COVID-19 vaccine across the globe. While the prospect of an effective vaccine brings with it a lot of excitement and hope, the reality is that distribution companies have quite a lot of roadblocks to overcome. Businesses are taking different […]
2020 is over but some of the challenges that the year brought with itself still loom over us. The pandemic severely impacted several organisations. While some continue to overcome the setback, some were even forced to shut shop. With new norms like social distancing and contactless transactions, organisations world over have been looking for effective […]
Contact centers are an integral component of organisations. They help facilitate seamless communication between the target audience and your business. And considering how important support interactions are, you shouldn’t leave any stone unturned to deliver the best of customer experiences. Callers value contact centers that offer round-the-clock-availability, approachable representatives, and prompt resolutions. Businesses, on the […]
The first experiences your customers have with your business are the deciding factor when it comes to customer retention. Your contact center plays a pivotal role in creating these experiences. When a customer contacts you for the first time, their buyer journey––starting from the greeting till the call is disconnected––reflects the credibility and professionalism of […]
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