Call center managers have varied and fast-paced jobs. They need to be able to think on their feet and be adaptable at all times. Call center process management plays a big role in this — managers who structure processes well, check performance, and keep a close look on their agents each day are much more […]
If you want a high performing workforce, you need to equip your staff with all the tools they need to succeed. An empowered team is a happy and productive team, and, therefore, boosting staff morale is important for maintaining a good work culture. This is where VoIP services come in handy. Hosted phone systems allow […]
In the age of the internet, connectivity is everything. For those working remotely, it even becomes a necessity. Businesses need to ensure that their staff, from all corners of the world, can collaborate and work as a team. Here, comes call conferencing. As a power-packed feature of a hosted phone system, it allows you to […]
Silence can be awkward. Even more so, when a customer just wants a quick response. Statistics Source: On Hold 32 This report shows just how important on hold music can be. Music keeps callers engaged long enough to wait and speak to the customer service team. Long waiting time and being on hold can negatively […]
Call centers have emerged as a key touchpoint for modern businesses. They enable establishing contact with customers, understanding their demands, and offer quick and efficient solutions. Though a typical contact center setup reminds us of long call queues and frustrated customers, the modern-day industry has become increasingly streamlined. Backed by cloud-based call center systems, businesses […]
As humans, we are always striving for more. And technology’s rapid pace suits us just fine, increasing everyone’s expectations. Businesses are no less; they are constantly looking for new ways to reach their customers and shifting to a hosted cloud phone system is the way forward. Cloud-based phone system, in simple words, is a system […]
Your VoIP phone system has plenty of handy features, but the voicemail to email tool stands out for its utility and simplicity. Not only does it help save time, but ensures that you never miss a message. This feature can be the difference between securing a sale and losing out to a competitor. When it […]
Your customer support suite and business phone system should seamlessly work together to help your agents deliver impeccable customer service. If, instead, they work independently, then you could be missing out on amazing benefits and features. You may lose out an opportunity for taking your customer service, and your business itself, to the next level. […]
Your sales department knows how hard it is to convert potential buyers into actual customers. Losing a business prospect is detrimental to business growth. However, losing a loyal customer is a crippling mistake that could essentially stagnate your business expansion. According to the book Marketing Metrics, the success rate of selling to a new customer […]
Keep the customer experience up and running even when you aren’t available by smartly routing calls to the most relevant agent. Call routing is a brilliant feature that comes complimentary with your hosted phone system. It gives you the opportunity to make sure each call goes to the best-qualified department or agent. Additionally, this simple […]
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